RETURN POLICY

Eligible merchandise may be returned or exchanged. NOTE: The customer is required to pay shipping on return orders. Shipping and handling charges are nonrefundable unless we have made a shipping error. Upon receipt of returned goods, PEN WALKING reserves the right to deny a refund if the merchandise does not meet our requirements.

  • Full-price and sale merchandise in original condition, with all tags attached, can be returned for a full refund or exchanged within 14 days of the delivery date.

  • Final-sale merchandise cannot be exchanged or returned at any time.

  • Sample-sale merchandise is final sale.

  • Worn, altered or washed merchandise cannot be returned or exchanged.

  • In-store purchases cannot be returned or exchanged at sabatina.it or penwalking.com 

Please send penwalking.com returns to:

Peninsula International Corp. Ltd
Flat H, 6/F, Hop Hing Industrial Bldg.,

704 Castle Peak Road,
KLN, HONG KONG


SHIPPING ERRORS OR DAMAGED PRODUCTS

In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace that item or accept it for a full refund at our expense. Please contact PEN WALKING Customer Care online or at 3568 1759 between 10 and 5 PM GMT+8, Monday to Friday.

PEN WALKING customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur. PEN WALKING is not liable for any damages from a third-party shipping service.


PEN WALKING ITEMS PURCHASED AT OTHER LOCATIONS

Items purchased at a department store or any other store selling PEN WALKING merchandise can be returned only to that store and cannot be returned to PEN WALKING.com.