Eligible merchandise may be returned or exchanged. NOTE: The customer is required to pay shipping on return orders. Shipping and handling charges are nonrefundable unless we have made a shipping error. Upon receipt of returned goods, PEN WALKING reserves the right to deny a refund if the merchandise does not meet our requirements.
Full-price and sale merchandise in original condition, with all tags attached, can be returned for a full refund or exchanged within 14 days of the delivery date.
Final-sale merchandise cannot be exchanged or returned at any time.
Sample-sale merchandise is final sale.
Worn, altered or washed merchandise cannot be returned or exchanged.
In-store purchases cannot be returned or exchanged at sabatina.it or penwalking.com
Please send penwalking.com returns to:
Peninsula International Corp. Ltd
Flat H, 6/F, Hop Hing Industrial Bldg.,
704 Castle Peak Road,
KLN, HONG KONG
SHIPPING ERRORS OR DAMAGED PRODUCTS
In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace that item or accept it for a full refund at our expense. Please contact PEN WALKING Customer Care online or at 3568 1759 between 10 and 5 PM GMT+8, Monday to Friday.
PEN WALKING customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur. PEN WALKING is not liable for any damages from a third-party shipping service.
PEN WALKING ITEMS PURCHASED AT OTHER LOCATIONS
Items purchased at a department store or any other store selling PEN WALKING merchandise can be returned only to that store and cannot be returned to PEN WALKING.com.